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Whew! Launching two websites in the same week

Author: Ray Gulick; Published: Jan 25, 2011; Category: Design/Development, WordPress; Tags: Design/Development, Marketing, WordPress as CMS; No Comments

We launched two WordPress-based websites this week, and I’m pleased with both. But I’m really happy double launches are an unusual event. So many things need to happen just before launch, in addition to the inevitable last-minute content changes, and two at once is pretty demanding.

The first site, launching Thursday evening, is The Hilltop Landscape Architects and Contractors. The Hilltop is the premier landscape company in New Mexico, both in residential and commercial landscaping. They decided a new website was in order to serve as the foundation for their marketing efforts. Their site is built on WordPress and includes a blog, several galleries (The Hilltop has great photos, and you should go check them out), and a New Mexico Landscaping Plants and Trees resource and reference. We will be working with them for the next several months, coaching them in making the most of their website in marketing their services.

The second site, launching just about 24 hours later, is Passages International. Passages provides green funeral products to funeral homes, allowing funeral homes to offer green funerals to the growing number of people who want them. Their website features product galleries, with plans to evolve toward taking wholesale orders online. Some related websites will follow shortly, including a site serving the United Kingdom and a site offering products for green pet funerals.

As demanding as the sites were as they slide down the rails together, the companies are both interesting and the people associated with them are great people. As such, these sites represent some of our best best work, much of it behind the scenes utilizing WordPress custom fields to expand its CMS capabilities.

Both sites were built on WordPress with our own Evo4 CMS theme. If you look at both, a similar structure can be detected, but the look and feel of the sites are completely different. Evo4 CMS gives designers a “blank canvas” on which to support almost any business’ branding and marketing needs, and launching these two sites together for two very different kinds of businesses allows us to highlight the theme’s flexibility.

Evo Launches WordPress-based Website for IntelliCyt

Author: Ray Gulick; Published: Nov 27, 2010; Category: Content Management System, Design/Development, Marketing, WordPress; Tags: CMS, Communication, Marketing, WordPress as CMS; No Comments

Visit intellicyt.com»

IntelliCyt Corp. is an interesting biotech company in Albuquerque. They make high-throughput flow cytometry equipment and software, with a unique patented process. We were fortunate to do their first website (and their logo) in 2007 while they were still a very small startup. They are still considered a startup (and are attracting funding from venture capitalists), but they’ve grown quite a bit. We’ve watched them go through stages of product development and definition, and it’s been interesting.

Recently, they realized they needed a better online platform for marketing than their static website (in 2007, we didn’t know anything about WordPress, and their budget would not have supported the custom Content Management Systems we were building at that time). While they were hesitant about the whole blog thing, as many companies are at first, they decided WordPress would provide a better means of providing current information to their customers and prospects, and a platform for some two-way communication. WordPress gives IntelliCyt more control over their online communications, enabling them to update their site quickly and easily.

The site is built on Evo4 CMS WordPress theme, developed by Evo for business websites with integrated blogs. The design is meant to impart a clean, high-tech, uncluttered feel, in keeping with the biotech industry.

WordPress was recently voted the best Content Management System in the 2010 Open Source Awards. Little by little, people are recognizing WordPress as a powerful and easy-to-use content management system suitable for business websites.

Why Bad Websites Happen to Good Companies, Part 10: Not Hiring a Writer to Get Clear, Crisp, Compelling Copy

Author: Ray Gulick; Published: Sep 29, 2010; Category: Bad Websites/Good Companies, Communication, Design/Development, Information Architecture, Marketing; Tags: Communication, Information Architecture, Marketing, writing for web; No Comments

There’s a myth in website design that “no one reads the copy.” It’s not entirely true. While most of the people who visit your website will not read most of the copy, the few visitors who are really interested in what you have to offer will. If they’re really interested, they’re your best prospects. And even casual visitors scan your content (quickly), looking for a reason to get interested. If they don’t find it, of course, they’re gone.

Unless you have too much business (I don’t know anyone in that position right now), how can you afford to communicate with website visitors with anything less than clear, crisp, and compelling copy?

Building a great website requires several different skill sets

People tend to think of website design as either a technology project (for which they need a programmer or coder) or design project (for which they need a web designer). There is no doubt that both of those characterizations are partially true, and that people with those skill sets are critical to producing a great—or even adequate—website. But no matter how great it looks or how well it works, without clearly communicated and compelling messages, the site will yield disappointing results (you’d like some results, right?).

Many people pride themselves on their ability to write well. But writing for distracted and non-commital website visitors is a skill few people possess. In addition to being clear and compelling, a web writer must be concise. Using too many words to express a thought chases away all of your casual visitors and all but the most determined of your best prospects. A writer who can develop strong messages and write clear, compelling, and concise website copy should be on your speed dial.

You are not the best example of someone in your market

You’re an expert in your field. Few of your website visitors know a tenth of what you know about your products and services. Because of your expertise, you will make assumptions about what’s important to talk about on your site that won’t match up with what your visitors want or need to know. Website content should be organized and written for your visitors, not for you. It might be more elementary than you would write, but it’s important to communicate with your visitors in a way that helps them quickly understand what you offer. If they understand, they’re more likely to take action.

If a website visitor doesn’t take action, you’ve probably lost them

A skilled web writer can organize your content (information architecture) as part of creating a strategy for moving visitors toward action. That action might be registering for an email newsletter, downloading a whitepaper, or placing an order. For non-profit organizations, it might be making a donation or volunteering. Most people do not arrive at your website with the intention of placing an order or taking the next step toward becoming a customer. If they do so, it’s because the information on the site convinced them. If they’re not convinced, the likelihood that they’ll return to check you out again is small.

A good web writer is good at organizing and delivering copy that convinces people to act. As Elvis Presley once sang, “a little less talk and a little more action.”

A caveat: blogging is different than “writing for the web”

Beyond the ability to write clearly, writing blog posts does not require the same skills described above. Blogging is more of a conversation, a chance for people to get a sense of who you are and what you think. If you’re a bit wordy, no problem. If you want to talk about things only experts in your field will fully grasp, go for it. Lots of successful bloggers cannot write copy that leads website visitors to take action other than leaving a comment. That’s OK because that’s not the goal of (most) blog posts. Just don’t assume that, because someone has a blog and writes “on the web”, that they can write “for the web.”

Is “Good Enough” Really Good Enough?

Author: Ray Gulick; Published: Sep 21, 2010; Category: Communication, Design/Development, Zeitgeist; Tags: Business, Communication, Marketing; One Comment

We live in an era of commodification of services. Many of the services that relied on people with specialized skills and expertise a decade ago can be accomplished by low-skilled workers, and in some cases, by automated services (translation into a foreign language, for instance). Few people would argue that services delivered by low-skilled or automated means rival the quality of services delivered by people with expertise and knowledge (try your automated translation out on a native speaker of the language), but some people feel that “good enough” is good enough.

Take website design: a service of particular interest to me. It’s possible to sign up for a free account on WordPress.com, TypePad, or Blogger (using a URL like yourbusinessname.wordpress.com), select from the limited assortment of templates, upload a few images, write a few posts, and you have a website. It’s also possible to hire your neighbor’s kid for a couple of hundred bucks to create a website for you (he’s so good with computers!).

How effective are those approaches? Judging by the ones I’ve seen, not very. They typically communicate little that would convince people in your market to do business with you, and often communicate a great deal of information that turns people away (usually inadvertently and unintentionally).

What many people fail to understand about web design/development is that a website is only partly a “technical/coding project,” and only partly a “design project,” and together those two parts don’t add up to a whole. For businesses, websites are mostly communication and marketing projects. Figuring out what to communicate and how to communicate it (both visually and in writing) is a lot of what you pay for with professional website design. Closely related to communication and fundamental to online marketing is user experience design, which helps turn website visitors into customers. If you find yourself working with a web designer who is mostly concerned with issues other than communication, user experience, and marketing, find yourself another designer.

My question is this: If a business website doesn’t get positive results (more customers), is it “good enough,” even if you paid nothing or next to it?

If your purpose is to grow your business, having a free or cheap website that gathers few visitors and converts none of them into customers isn’t much of a bargain. You don’t get rewarded for how little you spend on your website (“my website sucks but at least I didn’t spend any money on it”). You get rewarded for how effective it is. And effectiveness is still the result of expertise in communication, managing user experience, and marketing.

It’s Time for “Old Marketing” Types to Come Over to “New Marketing”

Author: Ray Gulick; Published: Jun 26, 2010; Category: Marketing, Zeitgeist; Tags: Communication, Marketing, New Rules, Zeitgeist; No Comments

Old Marketing used to just be “marketing,” before there was “new marketing” to serve as a comparison. Old marketing—which includes Yellow Pages adverstising, newspaper advertising, and all forms of broadcast advertising—is still valid for a lot of businesses. And an entire industry (advertising) came into being to support that kind of marketing. But it’s no longer the only game in town.

Since the internet became a place in which people could connect, marketing opportunities have sprung up in that space. As you well know if you’ve opened a browser in the last 5 years, all of the marketing on the internet is not being done well. In fact, some of it is pretty awful. But what would we expect of a medium in which the barriers to entry—in terms of cost and expertise—are so low? Often, it’s marketing by the lowest common denominator for the lowest common denominator.

So of course, the new marketing space is often ridiculed (largely an expression of misunderstanding and fear) by people who make their living in old marketing. Those people need to get over it. The internet is a legitimate marketing space for one reason: that’s where a large part of a lot of companies’ markets are spending their time, rather than reading newspapers or the Yellow Pages or listening to the radio or watching television (all declining industries).

Old marketers have some useful skills that could be put to use on the internet, once they take the time and go to the effort of learning the new rules. Once learned, these rules can be broken for specific reasons. Break the rules without understanding what and why they are, and crashing and burning is the likely outcome (Oh! The humanity!). And, of course, that’s what usually happens when old marketing assumptions are brought to the internet.

The opportunities that exist for companies and old marketing types on the internet exist not only because that’s where people are, but also because it’s not often being done very well. Better concepts, better copy, and better images that communicate better would be raise the bar for online marketing.

But I’m not challenging old marketing types to come over because they’re needed on the internet. Frankly, they’re not.

I’m challenging old marketing types to become knowledgeable, competent, and comfortable with internet marketing because if they’re not, they’re doing their clients a disservice. Presenting clients only with old marketing solutions is a little like being a caddy with only a driver and a wedge in the bag. And it’s also a good way to watch your own market shrink.