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TED Talks: Jason Fried of 37signals: Why work doesn’t happen at work

Author: Ray Gulick; Published: Nov 30, 2010; Category: Business, Zeitgeist; Tags: Business, Work; No Comments

I haven’t worked in an office for more than a decade, but this all sounds too familiar. Work needs to be “reinvented” in order to recapture productivity, and these sound like some good suggestions.

Evo Launches WordPress-based Website for IntelliCyt

Author: Ray Gulick; Published: Nov 27, 2010; Category: Content Management System, Design/Development, Marketing, WordPress; Tags: CMS, Communication, Marketing, WordPress as CMS; No Comments

Visit intellicyt.com»

IntelliCyt Corp. is an interesting biotech company in Albuquerque. They make high-throughput flow cytometry equipment and software, with a unique patented process. We were fortunate to do their first website (and their logo) in 2007 while they were still a very small startup. They are still considered a startup (and are attracting funding from venture capitalists), but they’ve grown quite a bit. We’ve watched them go through stages of product development and definition, and it’s been interesting.

Recently, they realized they needed a better online platform for marketing than their static website (in 2007, we didn’t know anything about WordPress, and their budget would not have supported the custom Content Management Systems we were building at that time). While they were hesitant about the whole blog thing, as many companies are at first, they decided WordPress would provide a better means of providing current information to their customers and prospects, and a platform for some two-way communication. WordPress gives IntelliCyt more control over their online communications, enabling them to update their site quickly and easily.

The site is built on Evo4 CMS WordPress theme, developed by Evo for business websites with integrated blogs. The design is meant to impart a clean, high-tech, uncluttered feel, in keeping with the biotech industry.

WordPress was recently voted the best Content Management System in the 2010 Open Source Awards. Little by little, people are recognizing WordPress as a powerful and easy-to-use content management system suitable for business websites.

Website Launch: FBT Architects in Albuquerque

Author: Ray Gulick; Published: Oct 22, 2010; Category: Content Management System, Design/Development; Tags: CMS, Design/Development, jQuery; No Comments

Visit fbtarch.com»

We launched FBT Architects’ website this week. It marks an increasingly rare (for Evo) instance of building websites with a custom-developed Content Management System, as we’ve moved primarily to WordPress as a CMS platform.

In this case, however, a custom CMS was necessary to allow FBT the ability to manage the portfolio thumbnail grid images the way they wanted to, arranging them easily and intuitively in the CMS admin area. Adding complexity to the arrangement is the website’s need to highlight thumbnails in the grid when a category of projects is selected, while also changing the list of projects below the thumbnail grid. Further complexity was added by the need to list projects for which there is no thumbnail or project description. A modified jQuery Slideviewer was used to animate the images on the individual project pages.

This is another website designed by Kilmer & Kilmer, Brand Builders, for which Evo provides development and programming services in what has become an ongoing relationship. Though I sometimes give them a slight ribbing for being print designers, they’re actually great to work with because they listen and adjust when I identify an accessibility or other web-related issue. Not all print designers will do that, and their clients suffer as a result. It’s a credit to Kilmer that they put client needs high on the priority list when designing a website, and it’s one of the reasons I like working with them.

Why Bad Websites Happen to Good Companies, Part 10: Not Hiring a Writer to Get Clear, Crisp, Compelling Copy

Author: Ray Gulick; Published: Sep 29, 2010; Category: Bad Websites/Good Companies, Communication, Design/Development, Information Architecture, Marketing; Tags: Communication, Information Architecture, Marketing, writing for web; No Comments

There’s a myth in website design that “no one reads the copy.” It’s not entirely true. While most of the people who visit your website will not read most of the copy, the few visitors who are really interested in what you have to offer will. If they’re really interested, they’re your best prospects. And even casual visitors scan your content (quickly), looking for a reason to get interested. If they don’t find it, of course, they’re gone.

Unless you have too much business (I don’t know anyone in that position right now), how can you afford to communicate with website visitors with anything less than clear, crisp, and compelling copy?

Building a great website requires several different skill sets

People tend to think of website design as either a technology project (for which they need a programmer or coder) or design project (for which they need a web designer). There is no doubt that both of those characterizations are partially true, and that people with those skill sets are critical to producing a great—or even adequate—website. But no matter how great it looks or how well it works, without clearly communicated and compelling messages, the site will yield disappointing results (you’d like some results, right?).

Many people pride themselves on their ability to write well. But writing for distracted and non-commital website visitors is a skill few people possess. In addition to being clear and compelling, a web writer must be concise. Using too many words to express a thought chases away all of your casual visitors and all but the most determined of your best prospects. A writer who can develop strong messages and write clear, compelling, and concise website copy should be on your speed dial.

You are not the best example of someone in your market

You’re an expert in your field. Few of your website visitors know a tenth of what you know about your products and services. Because of your expertise, you will make assumptions about what’s important to talk about on your site that won’t match up with what your visitors want or need to know. Website content should be organized and written for your visitors, not for you. It might be more elementary than you would write, but it’s important to communicate with your visitors in a way that helps them quickly understand what you offer. If they understand, they’re more likely to take action.

If a website visitor doesn’t take action, you’ve probably lost them

A skilled web writer can organize your content (information architecture) as part of creating a strategy for moving visitors toward action. That action might be registering for an email newsletter, downloading a whitepaper, or placing an order. For non-profit organizations, it might be making a donation or volunteering. Most people do not arrive at your website with the intention of placing an order or taking the next step toward becoming a customer. If they do so, it’s because the information on the site convinced them. If they’re not convinced, the likelihood that they’ll return to check you out again is small.

A good web writer is good at organizing and delivering copy that convinces people to act. As Elvis Presley once sang, “a little less talk and a little more action.”

A caveat: blogging is different than “writing for the web”

Beyond the ability to write clearly, writing blog posts does not require the same skills described above. Blogging is more of a conversation, a chance for people to get a sense of who you are and what you think. If you’re a bit wordy, no problem. If you want to talk about things only experts in your field will fully grasp, go for it. Lots of successful bloggers cannot write copy that leads website visitors to take action other than leaving a comment. That’s OK because that’s not the goal of (most) blog posts. Just don’t assume that, because someone has a blog and writes “on the web”, that they can write “for the web.”

Google Offers Fresh Advice on SEO

Author: Ray Gulick; Published: Sep 29, 2010; Category: Business, Search/SEO, WordPress; Tags: Google, Google Analytics, Local Search; No Comments

Google gets a bit cute (the idea for the “Googlebot” holding flowers comes from a post on Google’s blog entitled First Date with the Googlebot; unless you’re kind of a geek, don’t bother reading the post), but they offer some solid advice in their recently updated Search Engine Optimization Starter Guide. If you care about searchbots’ ability to find and rank your website favorably, download it and then read it. And then alter your approach to SEO accordingly.

In 32 pages, the guide covers SEO Basics, Improving Site Structure, Optimizing Content, Dealing with Crawlers, SEO for Mobile Phones, and Promotions and Analysis. It also outlines best practices in each of these areas.

If your website functions as a marketing tool for your business or organization, you can’t afford not to be knowledgeable about SEO. If you have a WordPress-based website, the information in Google’s SEO Guide, and a Google Analytics account that you use to monitor your website, you have all the tools you need to turn your website into a search engine magnet.

And if you need help with any of this, you know where to find me.